Member's Secure Area

Please use the link below to access your personal information and restricted pension scheme information.

This will open a new window for you to log into a secure site. If you do not have a username or password please follow the link to register on the opened page.

When you first register you will need to enter a passcode of "tele"

If you have any problems please try using the expanding help sections below, or contact the Pensions Office.

How do I register?

Use the link above to take you to the login page. You may wish to save this as a ‘favourite' within your internet browser.

At the login page, select ‘Register’

You will then be asked to enter a Pass Code - please enter "tele"

After entering the Pass Code select Next.   You will then be asked to confirm some personal details. Please note your member number changed in 2011. To register you will need the Member Number quoted on a recent, i.e. post 2011, piece of correspondence.

The information you enter is checked against our records and you will not be allowed to continue should any piece of information not match.  For security reasons we are unable to tell you which specific data item is wrong

Creating your login details

The final stage of member self registration is to choose a User Name, select a password, and choose three special security questions and answers. 

Please choose a User Name that you will remember, as there is no automatic process to remind you of it. Your User Name should be between 5 and 32 characters in length and can include letters or numbers. It must be unique and you will not be able to select a User Name that is already in use.
Passwords are case sensitive. Your password must satisfy the minimum length and complexity requirements, which are:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter
  • Do not include any punctuation marks or special characters, such as ?/*$£}]

Finally, three different security questions should be selected together with suitable answers which only you know. The answers are not case sensitive.

Select ‘Next’ when you have completed your security information. You will see a confirmation that your registration has been successful.

Logging in

When accessing the website, you will be prompted to enter your User Name and Password.

If you are using the website for the first time, you will then be asked to accept the Conditions of Use. If you do not accept the Conditions of Use, you will be denied access to the website.

How do I change my password?

Sign in using your current user name and password, then click on ‘Change Password’. You will need to confirm your old password, then enter and confirm your new password. Please remember that your new password must meet these requirements:

  • Between 9 and 32 characters long
  • Must contain at least one of each of these character types:
    • A number
    • A lower case letter
    • An upper case letter
  • Do not include any special characters, such as ?/*$£}]

What if I have forgotten my password?

On the Login page, select ‘Forgotten Password’. You will be asked a series of questions to check your identity, including two of your special security questions. Once you confirm the correct answers to these questions, you will be able to set a new password. This must comply with the usual rules on length and complexity, described above.

Once you have successfully reset your password, you will need to sign on in the usual way.

What if I have forgotten my username?

In order to protect your data, we are unable to remind you of your Username or to provide a facility to change it. Please contact the Pensions Service Centre on 0845 408 2991 and let them know you are calling about the telent scheme.  They will arrange for your record to be reset.

You will then need to go through the registration process.